Services

Files

Files is Pace's private, web-based file storage — upload, organize, and share company files without a third-party cloud storage subscription.

Overview

Files is powered by FileBrowser, a lightweight web file manager. Think of it like a private, company-owned version of a cloud drive: folders and files you can open from any browser, upload to, download from, and share with teammates or outside collaborators — but hosted on infrastructure your company controls, rather than a third-party consumer cloud storage service.

You access Files at {tenant}.pacehq.io/files, and your Pace SSO login signs you in automatically — no separate account or app to install. The interface will look familiar if you've used any file manager before: a folder tree on one side, file listings in the main area, and drag-and-drop upload support.

Files works well for company documents that need a shared home — policy PDFs, spreadsheets, design assets, or anything your team currently emails back and forth or keeps in a personal cloud drive account.

First-run walkthrough

1. Open Files from your dashboard. Log in to Pace and click the Files tile.
   [Screenshot: Files tile on the Pace dashboard]
2. Look around the file browser. You'll see a folder structure on the left and file listings in the main panel. New workspaces typically start with a few starter folders.
   [Screenshot: Files main browser view]
3. Create your first folder. Click New → Folder, name it (e.g., "Contracts" or "Marketing Assets"), and press Enter.
4. Upload a file. Drag a file from your computer directly into the browser window, or click Upload and choose a file from the picker.
   [Screenshot: drag-and-drop upload in progress]
5. Open or preview a file. Click any file name to preview it (for supported types like images and PDFs) or download it to your computer.

Common tasks

• Upload files. Drag and drop one or more files into the current folder, or use the Upload button — both support multiple files at once.
• Share a link. Right-click (or use the "..." menu on) a file or folder and choose Share to generate a link you can send to someone, even if they don't have a Pace account. You can set an expiration date or password on the link for extra control.
• Organize with folders. Create nested folders to mirror how your team already thinks about documents (by department, project, or year) so files stay easy to find.
• Rename or move files. Use the "..." menu next to any file to rename it, or drag it into a different folder in the sidebar.
• Download multiple files at once. Select several files using checkboxes (click to select, or Shift-click for a range), then choose Download to get them as a single zip archive.

Troubleshooting

• The Files tile won't load or is missing. Files may not be enabled for your company's current plan tier yet — check with your Pace admin, who can turn it on from the Admin panel.
• An upload keeps failing or times out. Very large files can hit upload limits or a slow connection. Try a smaller file first to confirm Files is working, then retry the large file on a stable connection.
• I shared a link but the recipient says it doesn't work. Check whether the link had an expiration date or password set — open the share settings again to confirm it's still active and share the password separately if one was set.
• I can't see a folder a teammate created. Folder-level permissions may restrict visibility to certain users or roles. Ask the folder's creator or your admin to grant you access.
• Files look out of date after someone else edited them. Files doesn't do live co-editing like a shared document app — refresh the page to see the latest uploaded version, and confirm with the uploader they saved and re-uploaded their changes.